e-Agency

HAKOMetar

Cost Estimator

The Holder of Framework Programme

GIS portal

Privacy calculator

Application ''Quiz''

Market survey

Users: 

You don’t have account yet?
ISO 9001:2008 - Upravljanje kvalitetom

HAKOM warns the End Users: Be careful when sending your Personal Data

NEWS

It is an increasing number of the Internet phishing attempts where a fraudulent postal service provider informs the recipient that it failed to deliver the parcel to him and asks for user's personal information for redelivery.

 
ZAGREB, 4 November 2020 – The Croatian Regulatory Authority for Network Industries (HAKOM) has recently received a large number of applications from users about phishing attempts in which a fraudulent postal service provider informs the recipient via e-mail of its attempt to deliver the parcel. At the same time, there is also a number for tracking the parcel, and users are requested to provide their personal data via the attached Internet link for redelivery. These are deceptive activities aimed at obtaining users' personal data and HAKOM calls on users to pay additional attention if they receive an e-mail of similar content. In situations like this and similar, we advise users to check the provider's e-mail domain (e.g. xyz @name of provider.hr)  in order to determine if this provider exists in the list of postal service providers at all.

We would like to point out that, often from the very text of the message, due to a series of spelling and grammatical errors created in computer translation from another language, it is easy to assume that this is an attempt at online fraud rather than redelivery of the parcel.

Therefore, we warn users not to accept such electronic messages in which their personal data is requested, and if they consider that it is not an Internet phishing, we suggest first contacting the provider’s user service or the sender himself and ask about the status of the shipment in question.

                                                                                       # # #
    
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
 
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
 
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary.
 print page