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ISO 9001:2008 - Upravljanje kvalitetom

What to pay attention to when signing the request for the establishment of subscriber's relationship or the Contract?

Advice
When signing the request/contract carefully read all the conditions, and pay special attention to:
  • type of  the basic service and possibilities for additional services
  • deadline for the provision of the service
  • other requiremets on your behalf
  • the duration of the contract
  • conditions for the extension and termination of the contract
  • rights and obligations related to the equipment bought in the service package
  • everything written in small print, usually at the bottom of the document
In case of remote conclusion of the contract, check if all required documentation has been supplied to you pursuant to special regulations. From this type of contract you can withdraw within 14 days from the written notice by the retailer. You can also withdraw in case the retailer has not supplied necessary documentation.

Note: In case of irregularities arising from the contract, the competent body is State Inspectorate that is the Court.

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