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The Representatives of the European Commission, the Directorate-General for Mobility and Transport payed a Visit to HAKOM, for the first time

NEWS

The aim of the visit was getting information regarding organizational structure, the methods of work and to clarify possible issues regarding the application of Regulation 1371/2007 on the rights and obligations of passengers in rail transport.

 
ZAGREB, 18 July 2019 - Representatives of the European Commission, Directorate-General for Mobility and Transport (DG MOVE) payed a visit to HAKOM within the scope of all EU Member States and national executive agencies (NEBs) responsible for implementing the EU regulations about the passenger rights. The purpose of the visit wasunderstanding with the organizational structure, working methods, clarify possible questions about the application of Regulation 1371/2007 on passengers' rights and obligations in the rail traffic and further improving of communication between HAKOM and DG MOVE.

HAKOM's representatives presented their organizational structure, resolving complaints in accordance with Regulation 1371/2007 their scope and type, contribution to international organizations and cooperation with other NEB representatives, communication and cooperation with the relevant ministry, infrastructure manager and railway companies and collecting statistical data. Particular emphasis was the implementation of Regulation 1371/2007, presentation of legal regulations and complaints handling procedures, inspections, accessibility of rail transport to persons with disabilities and people with reduced mobility, compliance with legal regulations, sanctions and brought decisions. HAKOM also presented a brochure for railroad users, having been developed in order to better implement Regulation (EC) No. 1371/2007 on passengers’ rights and obligations in rail transport in order to increase the awareness of users rights and obligations in the rail transport.
 
 
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
 

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation. 
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