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E-Agency

e-Portability

Users can choose the most suitable operator for themselves based on their needs and habits. If a user is using the services of one operator and decides to switch to another network, they can do so easily while keeping their existing number.

Operators and service providers must allow users to retain their number and prefix, regardless of the network they are switching to.

Operators of publicly available telephone services must, at the user's request, allow them to retain their assigned number when changing operator. Instructions on how to change operator while keeping your existing number can be found here.

The number portability procedure is defined by the Ordinance on Number Portability. Through our website, you can check the status of your number portability, as well as the network in which a number is currently registered.

This way, users do not need to access the databases of each individual operator, but instead have a single point of access to find out the current network of a specific number.