Emergency Services
The unified emergency number used in the Republic of Croatia is 112, which is accessible from all public telephone networks free of charge. The number 112 was established by a decision of the Council of the European Communities in 1991. Its primary task is to receive all emergency calls to the 112 number, the unique European emergency number through which citizens and tourists can request intervention from any emergency service, regardless of the European Union member state they are in.
In addition to the 112 emergency number, the following emergency service numbers are also in use, in accordance with the existing Numbering Plan:
192 - Police
193 - Fire Brigade
194 - Emergency Medical Services
195 - Maritime Rescue
1987 - Croatian Automobile Club
All emergency service numbers are accessible from any telephone device, including all public payphones.
- Guidelines for Defining a Uniform Resource Name (URN) for the Republic of Croatia for Emergency Service Communication Using VoLTE Technology
- Decision Establishing the Reliability Criteria for Caller Location Data for the Single European Emergency Number 112 and Other Emergency Service Numbers in the Republic of Croatia
- National Plan for Upgrading the Emergency Services PSAP System to Packet-Switched Technology
The purpose of the National Plan for Upgrading the Emergency Services PSAP System to Packet-Switched Technology is to ensure transparency for all relevant stakeholders involved in emergency communications—particularly electronic communications network and service operators—and to enable a coordinated and timely upgrade of the PSAP system. This upgrade will allow emergency communications to be received and processed using packet-switched technologies.
Member States are required to develop a national PSAP upgrade plan to ensure that the system is capable of receiving, responding to, and processing emergency communications via packet-switched technology. The plan must specify the expected introduction date of voice, text, or video communication with emergency services using this technology; the date by which PSAPs will be ready to handle such communication; and the obligation to provide the European Commission with updated information on the implementation of key milestones in the upgrade process. This requirement is in accordance with Commission Delegated Regulation (EU) 2023/444 of 16 December 2022, which supplements Directive (EU) 2018/1972 of the European Parliament and of the Council with measures necessary to ensure effective access to emergency services via emergency communications to the single European emergency number 112 (hereinafter referred to as the "Delegated Regulation").
Under the Regulation on the Single European Emergency Number 112 and Other Emergency Service Numbers (Official Gazette 95/23, hereinafter referred to as the “Regulation”), which entered into force on 16 August 2023, HAKOM has been designated as the national authority responsible for submitting the aforementioned data to the European Commission. The Regulation also mandates that the competent authority for the number 112 and other emergency service authorities must provide HAKOM with all necessary data for reporting purposes to the European Commission.
To fulfil this obligation under the Regulation and to ensure timely monitoring of the PSAP system upgrade across all relevant emergency service authorities, the following information must be submitted to HAKOM at each specified stage of the upgrade process:
In addition to the 112 emergency number, the following emergency service numbers are also in use, in accordance with the existing Numbering Plan:
192 - Police
193 - Fire Brigade
194 - Emergency Medical Services
195 - Maritime Rescue
1987 - Croatian Automobile Club
All emergency service numbers are accessible from any telephone device, including all public payphones.
- Guidelines for Defining a Uniform Resource Name (URN) for the Republic of Croatia for Emergency Service Communication Using VoLTE Technology
- Decision Establishing the Reliability Criteria for Caller Location Data for the Single European Emergency Number 112 and Other Emergency Service Numbers in the Republic of Croatia
- National Plan for Upgrading the Emergency Services PSAP System to Packet-Switched Technology
The purpose of the National Plan for Upgrading the Emergency Services PSAP System to Packet-Switched Technology is to ensure transparency for all relevant stakeholders involved in emergency communications—particularly electronic communications network and service operators—and to enable a coordinated and timely upgrade of the PSAP system. This upgrade will allow emergency communications to be received and processed using packet-switched technologies.
Member States are required to develop a national PSAP upgrade plan to ensure that the system is capable of receiving, responding to, and processing emergency communications via packet-switched technology. The plan must specify the expected introduction date of voice, text, or video communication with emergency services using this technology; the date by which PSAPs will be ready to handle such communication; and the obligation to provide the European Commission with updated information on the implementation of key milestones in the upgrade process. This requirement is in accordance with Commission Delegated Regulation (EU) 2023/444 of 16 December 2022, which supplements Directive (EU) 2018/1972 of the European Parliament and of the Council with measures necessary to ensure effective access to emergency services via emergency communications to the single European emergency number 112 (hereinafter referred to as the "Delegated Regulation").
Under the Regulation on the Single European Emergency Number 112 and Other Emergency Service Numbers (Official Gazette 95/23, hereinafter referred to as the “Regulation”), which entered into force on 16 August 2023, HAKOM has been designated as the national authority responsible for submitting the aforementioned data to the European Commission. The Regulation also mandates that the competent authority for the number 112 and other emergency service authorities must provide HAKOM with all necessary data for reporting purposes to the European Commission.
To fulfil this obligation under the Regulation and to ensure timely monitoring of the PSAP system upgrade across all relevant emergency service authorities, the following information must be submitted to HAKOM at each specified stage of the upgrade process:
- Upon completion of the coordination of the technical solution with operators
- Upon initiation of procurement procedures for the technical solution
- Upon commencement of the installation of equipment/technical solution
- Upon completion of the testing procedures for the technical solution
- Upon implementation of the technical solution and its launch into production
- Upon becoming aware of any interoperability issues and interruptions in the provision of electronic communications services used for accessing emergency services.