About us
The Croatian Regulatory Authority for Network Industries (HAKOM) is an independent national regulatory authority vested with public powers in the fields of electronic communications, postal services and railway services.
HAKOM carries out regulatory, supervisory and professional activities within the scope of its statutory powers. Through its work, HAKOM contributes to protecting the rights of users and passengers, fostering competition, ensuring the availability and quality of services, and developing electronic communications infrastructure.
HAKOM also serves as Croatia’s Broadband Competence Office (BCO), providing expert support for the development of broadband infrastructure and the achievement of digital connectivity objectives.
HAKOM is the Digital Services Coordinator of the Republic of Croatia. Within the scope of its statutory powers, it participates in the implementation of European Union rules on digital services and cooperates with the competent national authorities, Digital Services Coordinators of other Member States, and the institutions of the European Union. HAKOM carries out activities relating to the digital environment within the limits of its remit as defined by the applicable legislation.
International cooperation is an integral part of HAKOM’s work. Through its participation in the activities of BEREC, ERGP, IRG-Rail and other European and international regulatory bodies and networks, HAKOM contributes to the development of common regulatory practice, the exchange of professional expertise, and the application of best practice.
HAKOM’s professional, administrative and technical activities are carried out by its professional service, which is organised into specialised organisational units. The professional service is headed by the Director, while the HAKOM Council performs the functions falling within its remit as established by law and the Statutes.
In carrying out its activities, HAKOM is guided by the principles of independence, professionalism, transparency and protection of the public interest.
Links to applicable legislation and other relevant documents are available under the “Documents” section.
HAKOM carries out regulatory, supervisory and professional activities within the scope of its statutory powers. Through its work, HAKOM contributes to protecting the rights of users and passengers, fostering competition, ensuring the availability and quality of services, and developing electronic communications infrastructure.
HAKOM also serves as Croatia’s Broadband Competence Office (BCO), providing expert support for the development of broadband infrastructure and the achievement of digital connectivity objectives.
HAKOM is the Digital Services Coordinator of the Republic of Croatia. Within the scope of its statutory powers, it participates in the implementation of European Union rules on digital services and cooperates with the competent national authorities, Digital Services Coordinators of other Member States, and the institutions of the European Union. HAKOM carries out activities relating to the digital environment within the limits of its remit as defined by the applicable legislation.
International cooperation is an integral part of HAKOM’s work. Through its participation in the activities of BEREC, ERGP, IRG-Rail and other European and international regulatory bodies and networks, HAKOM contributes to the development of common regulatory practice, the exchange of professional expertise, and the application of best practice.
HAKOM’s professional, administrative and technical activities are carried out by its professional service, which is organised into specialised organisational units. The professional service is headed by the Director, while the HAKOM Council performs the functions falling within its remit as established by law and the Statutes.
In carrying out its activities, HAKOM is guided by the principles of independence, professionalism, transparency and protection of the public interest.
Links to applicable legislation and other relevant documents are available under the “Documents” section.