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Contract Termination

You can terminate the contract at any time by submitting a termination request to the operator.
 
The operator is obliged to facilitate the termination of the contract in the same manner it allowed for the contract's formation (via phone, in writing, or electronically)*. Detailed instructions on submitting termination requests are outlined in the operator's general terms of business.
 
*We recommend submitting a written termination request along with an attached identification document.
 
After you request contract termination, the operator must inform you in writing about the termination and the effective date, providing information about any existing contractual obligations.
 
Regardless of any claims against you, the operator is obliged to terminate the contract: 
  • In a fixed network: The operator must terminate the contract within five (5) working days from the date of submitting the termination request 
  • In a mobile network: The operator must terminate the contract within one (1) working day from the date of submitting the termination request 

Contract termination by changing operators 

If you wish to transfer your service/number to another operator, you need to submit a request to the new operator to change the operator/porting the number, which will, on your behalf, terminate the contract with the existing operator. The contract with the existing operator is considered terminated on the day of changing operators/porting the number to the new operator. 

Early termination of contract 

If you terminate the contract before the mandatory duration expires, you are obliged to pay an early termination fee.
 
Before submitting a contract termination request, you have the option to request information from the operator about the amount owed (verbally, in writing, or electronically), which the operator is obliged to provide within one (1) working day from the date of your request. The information about the amount owed must include the calculation date, the start and end date of the contractual obligation, and details about the early termination fee (either the remaining monthly fees until the mandatory duration of the contract expires or the amount of discounts obtained on products and services, depending on which is more favourable for you).

If you purchased a device in instalments when entering into a contract, upon the termination of the contract, regardless of payment of the early termination fee, you are obliged to settle all remaining instalments for the purchased device. 
 
You have the right to terminate the contract without paying an early termination fee: 
  • If the operator confirms that they cannot provide the contracted service within 30 days from the signing of the contract documentation or receipt of the request in the case of distance contracts. 
  • If you have requested to move the service to a new address, and the operator confirms that there are no technical capabilities to provide the service at the new address. Proof of the address change can be provided by a residency change confirmation issued by the relevant police department. 
  • If the operator has modified contractual terms (e.g., general terms of business, terms of service usage, service pricing) to your disadvantage, within two (2) months from the receipt of notification about these changes. 
  • If the operator is unable to provide the service according to the agreed terms. 
The operator has the right to terminate the contract and permanently disconnect the service if you fail to pay the service bill, which you do not dispute, within 30 days from the temporary service disconnection due to non-payment.