Service facilities and services
The Croatian Regulatory Authority for Network Industries (hereinafter: HAKOM), as an active member of the independent group of European railway regulatory bodies (hereinafter: IRG-Rail), has, within the framework of the subgroup for access to service facilities, prepared guidelines for the development of descriptions of service facilities and services related to railways. This document sets out guidelines to assist service facility operators in establishing descriptions of their facilities. The guidelines also aim to help potential applicants better understand what they can expect from service facility operators in order to make the most effective use of the services offered. This document identifies needs and obligations and provides useful information along with practical examples. It highlights national approaches, particularly in countries where legislation includes specific procedures for adopting descriptions of service facilities. Nevertheless, each service facility operator is individually responsible for ensuring compliance with the laws of the country in which it provides services.