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Data collection and analysis

HAKOM regularly collects and publishes data from the electronic communications, postal and rail services market on a quarterly and annual basis in order to be able to monitor trends in the market development, with the aim of fulfilling the obligations and performance of the tasks prescribed by the Electronic Communications Act, the Postal Services Act and the Railway Services Market Regulation Act.

The data is collected through the Market Analysis System (HAKOM SAT), which is used to collect and analyse data on the electronic communications, postal and rail services market, via a questionnaire in digital format, compiled and published by HAKOM. The user accesses the SAT system by connecting to in accordance with the instructions. Information about the SAT system and reports of problems in SAT are reported to the e-mail address

Comparative analyses of the state of development of the postal, rail and electronic communications markets shall be based on official, available data of the European Union.
(The list and explanations of abbreviations used in HAKOM documents explain the meanings of all abbreviations used in HAKOM documents)

(Document  Popis i objašnjenja kratica korištenih u dokumentima HAKOM-a  determines how HAKOM periodic questionnaires are completed as well as the meaning of indicators from the questionnaire.)

Annual data and indicators of the electronic communications, postal services and rail services in the Republic of Croatia
Quarterly data and indicators of the electronic communications, postal services and rail services in the Republic of Croatia