Preskočite na glavni sadržaj

HAKOM’s 10th round table with stakeholders in the postal services market

The views and experiences gained on the market were exchanged and the results were presented regarding the survey of business users’ needs and satisfaction.

ZAGREB, 7 December 2023 - Following the invitation of the organiser the Croatian Regulatory Authority for Network Industries (HAKOM), the tenth round table of stakeholders in the postal market in the Republic of Croatia was held in Zagreb. The round table was attended by the representatives of authorised postal service providers, the Ministry of the Sea, Transport and Infrastructure, the Croatian Chamber of Commerce (HGK) and the association “E-Commerce Hrvatska”. The participants were welcomed by Marko Jukić, a member of the Council at HAKOM.

The round table, being the tenth of its kind, served as an opportunity to discuss the current market scenario comprehensively. HAKOM experts from the postal services sector presented insights into the postal services market in the Republic of Croatia and the European Union, shedding light on trends and the overall situation. A notable aspect of the round table was the presentation of results from a social survey conducted on the satisfaction and needs of business users of postal services. This survey provided valuable information that could potentially shape future developments in the sector. Additionally, an overview of international activities in the field of postal services was presented. Marcel Majsan, the president of the eCommerce Hrvatska Association, presented a new survey on online buyers, conducted on 1,439 respondents by Algebra HEI in November 2023.

Within scope of the event, a panel discussion was held where all participants at the round table had the opportunity to exchange views and hear practical experiences on current and future trends in the EU postal sector with a focus on e-commerce and correlation with ways of delivering e-commerce generated shipments in the current and future medium-term period.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.