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The second Plenary Meeting of the European Postal Services Regulatory Group

The work programme for the upcoming year focuses on environmental sustainability, digitalisation, the competitiveness of the postal market and the universal postal service.

Zagreb, 30 November 2023 The European Regulators Group for Postal Services held its second plenary meeting in Bucharest. The activities planned for 2024 encompass the design of the regulatory framework, support for vulnerable users, price regulation, access to parcel delivery infrastructure, and backing for environmental sustainability. Documents related to regulatory powers, the modernization of the universal postal service, and quality of service and consumer protection were also adopted during the meeting. For detailed information, you can find all plenary reports at the provided link.

A notable moment during the meeting was a video message from Liliie Malon, the representative of NCEC, the Ukrainian postal regulator. Ms. Malon addressed the assembly, conveying a message of solidarity with Ukraine. The meeting expressed deep concern about the loss of human lives and the destruction of postal infrastructure in Ukraine. A renewed call was made for European postal operators to support their Ukrainian counterparts in facilitating parcel delivery and postal communications.


For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.