Annual Report on Users’ Disputes in 2022 published
Zagreb, 10 March 2023 -The Croatian Regulatory Authority for Network Industries (HAKOM) has published a Report on Users’ Disputes with operators in the Electronic Communications for 2022. In addition to the analysis of resolved disputes at HAKOM, the report also includes a review of complaints (reclamations) to the operators and recommendations for the improvements.
Pursuant to Electronic Communications Act, the initiation of a dispute represents the third instance of dispute settlement, after the user filed the disputes (reclamation) procedure with the operator. The report shows that, throughout the years, there has been a decreased number of disputes initiated by end users.
A more detailed report is available at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.