Preskočite na glavni sadržaj

HŽ Passenger Transport Ltd announced changed 101 Tariff Conditions

The new conditions for rail passenger transport have entered into force having been harmonized with the EU regulations.

ZAGREB, July 1, 2022 - Croatian Passenger Transport Ltd. (HPP) has published new general terms and conditions of the contract on the transport of “passenger ticket in domestic transport (transit conditions, preferences, and transport of hand luggage - Tariff 101” which entered into force on 8 June 2022.

HAKOM has systematically recorded deficiencies, disputed provisions, and non-compliance with Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on the rights and obligations of passengers in railway transport in Tariff 101. After a thorough analysis and through joint meetings with the HŽPP, the amendments, and harmonization of the disputed content were requested.

The most important changes refer to the frequent delays, therefore the passengers who continuously use the service for more than six months, using the subscription ticket, in case of frequent delays, are entitled to repay a portion of the amount of the subscription ticket. Passenger is entitled to traffic based on the request for return, by the user's instructions available on the link. In addition, the news is the possibility of returning/replacing tickets, purchased through a website/application.

The document is fully accessible on the following link.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.