Mission, values, goals
About us:
The Croatian Regulatory Authority for Network Industries (HAKOM) is an independent national regulatory body with long-standing responsibility for regulating the electronic communications, postal and railway services markets. Within its statutory powers, HAKOM adopts regulatory measures and secondary legislation, issues licences and approvals, conducts inspections to ensure compliance with prescribed obligations, and resolves disputes between operators or service providers, as well as between operators or service providers and users.Although these markets constitute the core of HAKOM’s remit, market and technological developments are driving changes that are leading to a gradual extension of regulatory powers into new areas. Since February 2024, HAKOM has been performing the role of Digital Services Coordinator of the Republic of Croatia, and the assumption of additional responsibilities in the digital domain is expected.
HAKOM’s organisational structure consists of the Council, a collegiate body responsible for overseeing HAKOM and adopting regulatory decisions. The professional services are led by the Director, who is also authorised to make decisions in individual cases within HAKOM’s remit. HAKOM inspectors are responsible for supervising the application of the regulatory framework by market participants.
As an independent, non-profit legal entity vested with public authority, HAKOM is accountable for its work to the Croatian Parliament, to which it submits an annual report on its activities, as well as to the Government of the Republic of Croatia.
HAKOM’s activities are planned through annual work programmes and funded in accordance with the annual financial plans. By establishing medium-term strategic priorities and objectives, HAKOM sets out its vision for regulatory activities, taking into account market, technological, and regulatory developments.
Our mission:
Creating a regulatory framework that promotes market competition, protects users, enables innovation and a reliable online environment, and provides predictable conditions for investment.Our Guiding Principles:
- Transparency
- Independence
- Expertise
How We Achieve This:
- Through ethical, impartial, objective, lawful, and independent conduct
- Through professionalism, efficient organisation, proactivity, the development of staff competencies, and teamwork
- Through accumulated knowledge, lifelong learning, a multidisciplinary approach, and open communication and collaboration with the market
Our Vision:
Developing reliable, accessible, and competitive network markets that strengthen connectivity and contribute to societal development.Our Strategic Objectives:
1. User Protection and Market Accessibility- Strengthening user trust through information, rights protection, and monitoring service quality
- Maintaining the availability and accessibility of services for all users, with particular attention to vulnerable groups
- Encouraging investment and market competition through a predictable regulatory framework
- Ensuring the effective management of limited resources
3. Regulatory Excellence and Compliance
- Ensuring regulatory alignment with the EU framework and transparency in decision-making
- Ensuring effective supervision and enforcement of regulations
- Strengthening employee competencies and organisational efficiency
- Enhancing the transparency and visibility of regulatory activities