HAKOM Inserted Leaflet comprising information for the End-Users of Postal Services in Daily Newspapers
NEWS
In this manner the end-users are informed about the rights and obligations, in particular with the method of filing the complaints to the postal service providers.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
In this manner the end-users are informed about the rights and obligations, in particular with the method of filing the complaints to the postal service providers.
ZAGREB, 15 December 2016 – The Croatian Regulatory Authority for Network Industries (HAKOM) has prepared an information leaflet with the aim of educating and informing the end-users about their rights and obligations when using the postal services. Particular emphasis was placed on the method of filing complaints to the postal service providers in order to protect the end-uses’ rights.
HAKOM has been continuously conducting its activities related to the regulation of the postal services in a proactive manner, taking various specific measures and initiatives to further enhancing of the growth of the postal services market in accordance with its mission and current market requirements, through corrective special measures, activities and procedures by means of monitoring and reacting to the events and /or trends on the postal services market. In December when an increased use of postal services was noticed, HAKOM made and distributed special information leaflet, designed for all categories of end -users on the postal services market in order to educate and inform the end- users of postal services about their rights and obligations when using postal services.
HAKOM's information leaflet was distributed on December 15 by top 3different daily newspapers by circulation, in order to be available to as many users as possible all over the Croatia. The leaflet is available in the electronic form as a PDF document via the following link.: https://www.hakom.hr/default.aspx?id=1504HAKOM has been continuously conducting its activities related to the regulation of the postal services in a proactive manner, taking various specific measures and initiatives to further enhancing of the growth of the postal services market in accordance with its mission and current market requirements, through corrective special measures, activities and procedures by means of monitoring and reacting to the events and /or trends on the postal services market. In December when an increased use of postal services was noticed, HAKOM made and distributed special information leaflet, designed for all categories of end -users on the postal services market in order to educate and inform the end- users of postal services about their rights and obligations when using postal services.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.