First independent measurement of the quality of mobile communications networks in the Republic of Croatia
Zagreb, 19 April 2023 The Croatian Regulatory Authority for Network Industries (HAKOM) has measured the quality of services in mobile public electronic communications networks in the Republic of Croatia for 2023. This is the first such independent measurement, carried out by the German company NET CHECK GmbH earlier this year. The measuring campaign included 29 cities and 3900 kilometres of roads and highways in the territory of the Republic of Croatia, i.e. an area where over 50 % of the total population or approximately two million inhabitants live. The measurement report on the quality of services in mobile public electronic communications networks is available at the link, and HAKOM will carry out such measurements in the future and publish them publicly.
The aim of the measurement was presentation of the actual experience of the service user
Measurements were made using measuring equipment installed on the roofs of the vehicle, and performance of voice and data services were tested. Around 2,500 voice samples were collected per operator and over 24,000 data service samples.
The analysis of the collected data was done according to the methodology prescribed by BEREC (Body of European Regulators for Electronic Communications) and ITU (International Telecommunication Union), and the aim of the measurement was to present real experience as perceived by service users.
Croatian networks continue to be of high quality
The measurement showed that the performance of Croatian mobile networks remained very high and that operators continued to invest in the development and increase of transmission capacity and quality while investing in new technologies. This measurement and all future measurements will help operators improve their services, especially in areas where the result turned out to be weaker than they expected or wanted.
Users can measure quality themselves
HAKOM has so far provided independent mobile service quality measurements exclusively through collected data from the mobile application HAKOMetar Plus for speed measurement in the mobile network and other parameters of mobile service quality. HAKOMetar Plus metrics are created anonymised by the users themselves each time they decide to measure quality, and these data are presented individually and collectively within the application, including georeferenced on the map of Croatia, while the traffic generated by HAKOMetar during the measurement is not counted against the tariff limit of the user for the first ten measurements in the current month (other similar applications consume the available amount of data within the tariff).
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.