News

22.01.2016.

Users of postal services using delivery services from abroad must be aware of additional charges

In addition to the terms and conditions of purchase, users must also take into account the legislation concerning the customs clearance procedures and other procedures incurring additional costs that users are not aware of

18.01.2016.

HAKOM at the 9th Meeting of the "European Network Rail Regulatory Bodies"(ENRRB)

The two-day meeting of the European Commission advisory body was held in Brussels. The issues and experience in the field of railway services regarding the alignment with the European Union level were the topics discussed at the meeting and HAKOM’s experts participated as well.

15.01.2016.

HAKOM at the Workshop by DG Connect and FSR

The topics discussed at the workshop were the EU case law in the field of electronic communications and other related fields as well as new challenges for the national courts.

13.01.2016.

HAKOM: Amendments to the Ordinance will make the Sale of Telecommunication Services Clear and more Transparent

Draft amendment to the Ordinance on the manner and conditions for the provision of electronic communications networks and services for which the public consultation procedure has been launched includes the provisions providing a clear and transparent conclusion of contracts in the electronic communications in case of remote conclusion of contracts or sale outside the provider’s shop.The provisions also equalize the minimum internet connection speeds compared to the maximum (advertised) speed for all service packages on the market.

08.01.2016.

HAKOM contributed HRK 50 million in state aid for connecting target users to broadband Internet

The target users include schools, health care institutions, public institutions and volunteer firefighters associations in areas of special state concern, hilly and mountainous areas and on the islands who have been provided broadband access at a minimum speed 2 Mbit/s. The minimum speed will be increased in the future to 30 Mbit/s in accordance with the objectives of the Digital Agenda for Europe 2020.

07.01.2016.

HAKOM: Netflix will increase demand for broadband internet

Internet services, such as "Netflixa", contribute to increased demand for high-speed broadband Internet which is beneficial for development of the Croatian electronic communications market.

04.01.2016.

HAKOM's application m-Portability among 50 best applications for mobile devices according to VIDI magazine

The monthly magazine “VIDI” included HAKOM’s application m-Portability among 50 best applications for mobile devices. This application enables simple and fast verification of the network of a certain user’s number thus reducing unwanted costs for users.

31.12.2015.

New Year brings changes to the Ordinance on payment of fees for right to use of addresses, numbers and RF spectrum

The Ordinance on amendments to the Ordinance on payment of fees for right to use of addresses, numbers and RF spectrum will enter into force on 1 January 2016.

30.12.2015.

Ordinance on Single European Emergency Number 112 comes into force on January 1

Ordinance on Single European Emergency Number 112 prescribes the manner and conditions of use of the single European emergency call number 112 and e-call.

30.12.2015.

Solemnly Unveiled Plaque Named after and in Memory of Nevenka Topalušić

HAKOM’s Representatives Participated at the Plaque Unveiling Ceremony at the Square named after and in memory of Nevenka Topalušić, a volunteer of the Homeland War and a mother of HAKOM’s employee Ana Dragija.

30.12.2015.

HAKOM: 2016 will bring the establishment of a consumer register “Do not call” and the development of applications e-right of way and e-main designs

The upcoming year will bring more transparent marketing and sale of electronic communications services, in particular by means of remote communication, such as telephone sales, the establishment of a consumer register “Do not call” intended for users who do not wish to be called by telemarketers, and new applications that will save time and facilitate administrative procedures for citizens.

28.12.2015.

HAKOM Inserted Leaflet comprising information for the End-Users of Public Electronic Communications Services in Daily Newspapers

In this manner the end-users are informed about the rights and obligations, in particular regarding the conclusion and termination of the subscriber’s contract and the possibility of controlling consumption and protection of the unwanted billings.

28.12.2015.

HAKOM’s Council Adopted Decision on the Conditions regarding the Reconstruction of the Access Networks

The preconditions for a faster reconstruction of the copper access networks have been created according to which a high speed Internet is provided to the users who could get neither minimum speed Internet nor broadband services.

22.12.2015.

HAKOM's Support Programme for the Development of Broadband Internet Access: Two New Applications Submitted to the Target Users

Applications such as "e -Physical therapy at home/ e Home care" and "e Diagnostic and support to the children with communication difficulties," have been delivered to the Croatian Institute for Health Insurance (HZZO) and Education and Rehabilitation Centre that will manage the subject applications. Both applications enable bigger efficiency and reduce the administrative activities while the end users will have significant benefits from its applications.

21.12.2015.

The Winners of HAKOM’s Award ”Antun Carić”

The annual prize named after "Antun Carić," is awarded to the published or publicly presented scientific or professional work within HAKOM’s scope of work.

18.12.2015.

HAKOM at a Joint Workshop of BEREC and EMERG

During a two-day workshop the experiences were exchanged and the Croatian model of organization was presented as well as the governing body structure of the regulator, responsible for the Electronic communications market.

15.12.2015.

HAKOM's experts participated at the Postal Directive Committee Meeting

The most important topics of the meeting were reports on the application of the Postal Directive and the Initiative of the Digital Single Market (DSM) intended to improve the quality, accessibility as well as the convenience of cross-border parcel delivery.

15.12.2015.

HAKOM at the Meeting of the IR EWG Working Group

The objective of the meeting of the working group was to define the ways of implementing the new regulatory framework regarding the roaming services (roaming IV), which shall enter into force on April 30, 2016.

15.12.2015.

HAKOM at This Year's Final Plenary BEREC Meeting

The most important issue referred to the revision of the regulatory framework. According to the Commission which is about to start the revision procedure of the regulatory framework the BEREC opinion is considered extremely valuable. At the meeting, BEREC opinion was adopted and it will be submitted to the Commission and published. The main discussion was on defining the services within the regulatory framework, the treatment by the OTT service providers and eventually on drafting the executive summary.

10.12.2015.

HAKOM’s Experts Advised Consumers about their Rights in the Field of Electronic Communications

The participants were informed about rights and obligations of consumers and operators in the field of electronic communications services, especially those related to the conclusion and termination of subscription contracts and the possibility of controlling consumption and protection of the unwanted billings.