Consumers
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Communications Network
- Complaints Resolution Procedure
- Contract Formation
- Provision of services on fixed network
- Modification of Contractual Terms
- Contract Termination
- Instructions for Fiscalisation Obligors
- Universal services (USO)
- Relocation of Service
- Change of Operator and Number Portability (Switching)
- Service Interruption (Fault) in Fixed Network
- The speed of internet access in a fixed network
- Service Quality in Mobile Networks
- Roaming in EU/EEA Countries
- International Calls and SMS to other EU/EEA Countries
- "DO NOT CALL" Registry
- Services with Special Tariffs
- Malicious and Unwanted Electronic Communications (EC)
- Protection of Persons with Disabilities
- Child Protection on the Internet
- Post
- Railway Passenger Transport
- HAKOMetar