European Commission launches public consultation on the future of the EU postal sector
ZAGREB, 16 December 2025 - The European Commission has launched a public consultation with the aim of gathering views and proposals to support the development of a new legislative framework for the European Union’s postal sector. The consultation covers key issues related to the functioning of the postal services market, including the availability and affordability of letter and parcel delivery services, conditions for market competition, consumer protection, and the sector’s adaptation to changes driven by the growth of e-commerce and digitalisation.
The call for participation is open to a wide range of stakeholders, including citizens, businesses, postal and delivery service providers, trade unions and public authorities.
The comments and proposals received will serve as the basis for the preparation of an Impact Assessment within the future EU Delivery Act, which the European Commission announced as part of the Single Market Strategy for 2025.
The deadline for participation in the public consultation is 5 March 2026. The consultation can be accessed via the relevant link.
HAKOM invites all interested stakeholders to take part in the consultation and contribute to shaping a sustainable, efficient and user-oriented postal sector in the European Union.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.