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Expert opinion on the possibility of adjusting the prices of public communications services to the annual rate of inflation

The document explains under which conditions operators may introduce the possibility of price indexation and when users exercise the right to terminate without paying a fee.

Zagreb, 21 November 2022 Pursuant to Article 16(1)(34), on the official website of the Electronic Communications Act, Croatian Regulatory Authority for Network Industries (HAKOM) published an expert opinion on the possibility of adjusting the prices of public communications services to the annual rate of inflation. The opinion explained the conditions under which operators may introduce the possibility of price indexation and what are the rights of end-users in this case. 

The expert opinion of HAKOM is available at the following link.
 

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.