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HAKOM held a regular round table with associations for consumer protection

Representatives of associations discussed the protection of users in all three markets that regulated by HAKOM.

Zagreb, 25 September 2023 Last week, the Croatian Regulatory Authority for Network Industries (HAKOM), as the national regulatory body that protects users’ rights and supervises the obligations of providers in the field of electronic communications, postal and rail services, held a round table with representatives of consumer organizations.

At the round table, many associations from almost the entire territory of Croatia had their representatives: HUZP, Croatian association for consumer protection (Zagreb), Međimurski potrošač,  Međimurje Consumer Association, Varaždiski Potrošač, Association for the Protection of Consumers of the City of Samobor, Potrošačica – Croatian Association for Consumer Protection, Croatian Association for Consumer Protection of Bjelovar-Bilogora County, Association of Consumer Protection Centre Rijeka, Centre for Consumer Protection of Vukovar-Srijem County “Voice of Consumer”, Dalmatian Consumer and Association for Education, Protection and Information of Consumers Slavonski Brod.

On this occasion, the participants exchanged experiences and became acquainted with the changes in the new Rules in the field of user protection, which will enter into force at the beginning of next year and with the provisions of the new European Accessibility Act (EEA) Such meetings are continuously held to establish even better cooperation with associations, obtain feedback and suggestions, as well as to inform all interested parties about market news and user rights from the position of regulator.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.