HAKOM’s new brochure on rail passengers’ rights and obligations
Zagreb, 29 November 2023- As of 7 June 2023, a new Regulation of the European Parliament and of the Council on rail passengers’ rights and obligations has been applied - Regulation (EU) 2021/782, replacing the now-old Regulation EC No 1371/2007. In accordance with the amendments in the Regulation, HAKOM has created a new brochure for rail passengers with the aim of informing them about their rights and obligations during train journeys.
The brochure particularly emphasizes support for persons with disabilities and those with reduced mobility, a description of the complaint procedure - including complaints and HAKOM’s role in protecting passengers’ rights.
Brochures are available at the cash registers of most stations, on trains, on the websites of HŽ Putnički prijevoz, the Ministry of the Sea, Transport and Infrastructure, the Consumer Association, the Union of Croatian Railways, and the Croatian Chamber of Commerce. Additionally, you can find the brochure on HAKOM’s website at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.