Half-Year Report on Consumer Disputes in Electronic Communications Published
ZAGREB, 10 August 2026 - The Croatian Regulatory Authority for Network Industries (HAKOM) has published its Report on Consumer Disputes with Electronic Communications Operators covering the first six months of 2026. The report provides an analysis of resolved disputes and is primarily aimed at operators, with the purpose of improving their practices in handling complaints and appeals at the first and second stages.
Under the Electronic Communications Act, initiating a dispute constitutes the third stage of the consumer complaints procedure, after consumers have exhausted the options for submitting complaints and appeals to their operators. HAKOM regularly analyses resolved cases and publishes the results twice a year, with the aim of encouraging operators to resolve consumer complaints and appeals as efficiently as possible.
The report is available at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.