Half-yearly report on users disputes in 2023
Zagreb, 4 August 2023- On its official website, the Croatian Regulatory Authority for Network Industries (HAKOM) published the Report on Users Disputes with the Electronic Communications Operators before HAKOM for the first six months of 2023. In addition to the analysis of resolved disputes at HAKOM, the report includes a review of complaints of first instance and complaints to operators of second instance.
After passing the complaints procedure with the operator, the user can initiate a dispute before HAKOM as the third instance of dispute resolution under the Electronic Communications Act. In this period too, a decrease in the initiation of disputes has been recorded which indicates a continuation of the trend of amicable settlement of users complaints.
A more detailed report is available at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.