NEW CUSTOMER INFORMATION LEAFLET BY HAKOM
ZAGREB, 30 December 2021 - The Croatian Regulatory Authority for Network Industries (HAKOM) has made a new leaflet with the aim of informing and educating users of public electronic communications services, in order to inform users about their rights and obligations of operators, especially when concluding or terminating subscription contracts, controlling spending and protection against unwanted amounts of invoices, opposition procedure and the possibility of registration “Do not Call“.
Within the scope of the Regulation of the electronic communications market, HAKOM resolves users' complaints regarding the provision of public electronic communications services, including users' complaints about the amounts of invoices for the services provided by the operator, complaints about the quality of those services and complaints about violations of the provisions of the subscriber contract, all under the electronic Communications Act.
The leaflet by HAKOM in the electronic form as pdf document is accessible via the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.