The Report on user disputes of the electronic communications before HAKOM for 2021
ZAGREB, 7 April 2022 - On its official website, the Croatian Regulatory Authority for Network Industries (HAKOM) published the Report on users' disputes with the operators of electronic communications before HAKOM in 2021. The report represents an analysis of resolved requests for dispute settlement between electronic communications, users and operators. Pursuant to the Electronic Communications Act, the initiation of a dispute represents the third instance of dispute settlement, after the user submitted the request for dispute resolution (complaints) with the operator. Year after year, users initiate less disputes and 1,285 disputes were settled during 2021, which is 142 disputes less than in the previous year.
A more detailed data report is available on the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.