Trends in the Postal Services Market: More Parcels and Fewer Letters

In the first quarter of this year, a smaller number of services were provided compared to the same period last year, while revenues increased due to a higher volume of parcels.
ZAGREB, 24 June 2025 - According to data collected from providers in the postal services market, the trends observed in previous periods continued in the first quarter of 2025. The number of letters and printed matter has decreased, while the number of delivered parcels has risen. At the same time, total revenue from all postal services increased, and this trend is expected to continue.

Parcel Volume Increases While Total Services Decrease

In the first quarter, a total of 63.6 million postal services were performed, representing a 2.2 per cent decrease compared to the same period last year. The main cause of the decline was the lower number of letters and printed matter, which amounted to 3.4 million — 530 thousand fewer — reflecting a drop of 7 and 11.3 per cent respectively. In contrast, parcel services grew, with 2.5 million more parcels delivered, an increase of 19.4 per cent. Parcels accounted for 24.2 per cent of the total market in the first quarter, over four percentage points higher than the previous year. In international traffic, there was a decrease of around 11 per cent in the number of services.

Revenue Growth

Although the number of services in the first quarter of 2025 was lower, revenue increased by 9.3 per cent compared to the same period last year. A total of €94.7 million was earned, reflecting a higher volume of value-added services as well as price increases for some postal services within the scope of the universal service.

One Additional Provider

In the first quarter, one new provider entered the market, bringing the total number of postal service providers to 24. HP-Hrvatska pošta remains the largest provider, with an 82 per cent share of services performed and 58.2 per cent of total revenue.

Data on the postal services market for the first quarter are available on the website of the Croatian Regulatory Authority for Network Industries (HAKOM) at the provided link.