Administrative Court of the Republic of Croatia confirms HAKOM’s Decision in user’s favour

ZAGREB, 17 March 2014 – The Administrative Court of the Republic of Croatia has confirmed the decision adopted by the Croatian Post and Electronic Communications Agency (HAKOM) as a result of user’s complaint concerning the quality of operator’s service with regard to the unfounded charging of the fee for the authorised person’s visit on site for the repair of a defect. The ruling confirms HAKOM’s decision from which it results that the operator has no grounds to charge the attempt at removing the defect for which it is not proven to be caused by the subscriber’s defective installation.
 

 

HAKOM (www.hakom.hr) - Croatian Post and Electronic Communications Agency – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.