ARKEP and Kosovo Post Delegations Visit HAKOM
ZAGREB, 14 October 2026 - The Croatian Regulatory Authority for Network Industries (HAKOM) welcomed delegations from Kosovo’s Regulatory Authority of Electronic and Postal Communications (Autoriteti Rregullativ i Komunikimeve Elektronike dhe Postare - ARKEP) and Kosovo Post (Posta e Kosovës).
HAKOM representatives shared their experience of applying cost accounting models and regulating prices for the universal postal service, as well as monitoring the quality of postal services and applying measurement standards. They also discussed the protection of users’ rights, the resolution of disputes between users and postal service providers, the oversight of postal inspection activities, and work related to the European Union’s new regulatory framework for postal services (the Delivery Act).
In addition, representatives of ARKEP and Kosovo Post were briefed on recent trends in the postal services market in the Republic of Croatia. The meeting provided an opportunity to exchange experience and good practices in regulating the postal services markets in the two countries.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.