Izaslanstva ARKEP-a i Pošte Kosova u posjetu HAKOM-u
ZAGREB, 14. listopada 2026. - Hrvatsku regulatornu agenciju za mrežne djelatnosti (HAKOM) posjetila su izaslanstva regulatornog tijela za elektroničke komunikacije i poštanske usluge Kosova (Autoriteti Rregullativ i Komunikimeve Elektronike dhe Postare - ARKEP) te Pošte Kosova (Posta e Kosovës).
Predstavnici HAKOM-a podijelili su iskustva u primjeni troškovnih modela računovodstva i regulaciji cijena univerzalne poštanske usluge, praćenju kakvoće i standardima mjerenja u području poštanskih usluga, zaštiti prava korisnika, rješavanju sporova između korisnika i davatelja poštanskih usluga, nadležnostima i poslovima poštanske inspekcije te aktivnostima vezanima uz novi regulatorni okvir Europske unije za poštanske usluge (Delivery Act).
Uz navedene teme, predstavnicima ARKEP-a i Pošte Kosova predstavljeni su i trendovi na tržištu poštanskih usluga u Republici Hrvatskoj tijekom proteklog razdoblja. Tom su prilikom razmijenjena iskustva i dobre prakse u regulaciji tržišta poštanskih usluga dviju država.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.