Learn About Your Rights – New Digital Leaflet and Printed Brochure by HAKOM

The published materials provide information on complaints, contracts, contract termination, service faults, service speed and quality, roaming, universal services, unsolicited communications, and accessibility.
ZAGREB, 10 March 2026 - The Croatian Regulatory Authority for Network Industries (HAKOM) has prepared a new digital leaflet and a printed brochure entitled “Learn About Your Rights”, aimed at informing users of electronic communications about essential information and guidance regarding their rights.

The leaflet presents, in a simple and clear manner, key information on:

Complaints handling procedures
Concluding and terminating contracts
Service interruptions (faults) in the fixed network
Internet speed in the fixed network
Quality of service in the mobile network
Roaming in EU/EEA countries
Universal services
Protection against unsolicited electronic communications
Accessibility for persons with disabilities

The digital leaflet is optimised for reading on mobile devices and includes links to all relevant content (e-complaints, HAKOMetar, educational videos, and webinars) and is available online via the link. The printed brochure is intended for users with lower levels of digital literacy and is distributed through consumer protection associations to their members.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

Roberta Frangeša-Mihanovića 9 Street
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.