Public call to determine quality of universal service provision in the electronic communications
At least once in two years HAKOM determines whether the universal services are being provided in an appropriate manner and with an appropriate quality and which operators are interested in providing one or more services within the framework of universal services and/or covering different parts of the territory of the Republic of Croatia.
ZAGREB, 24 February 2022 – Croatian Regulatory Authority for Network Industries (HAKOM) announces a public call for determining the quality of universal service provision in the electronic communications. HAKOM is obliged to promote the interests of users within the electronic communications services in various ways, inter alia, by providing the access to universal services for all users. Universal services are basic services in the electronic communications that must be accessible to the all end users of services at an affordable price across the entire territory of the Republic of Croatia, based on a reasonable request by the end user, regardless of their geographical location.
Pursuant to Article 22 of the Electronic Communications Act, upon public call expiry date, HAKOM will publish all received opinions, comments and suggestions, which can be submitted until March 16, 2022, by 12: A.M.
Public Call - universal services in the electronic communications can be found at HAKOM’s website (link).
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.