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Published Annual Report on the implementation of Regulation (EU) 2015/2120 for the period from 1 May 2022 to 30 April 2023.

The report includes an overview of HAKOM’s activities related to network neutrality issues, information on measuring the quality of internet access service and the overall situation in the area of net neutrality.

Zagreb, 14 July 2023 -As the national regulatory authority responsible for the implementation of Regulation (EU) 2015/2120, the Croatian Regulatory Authority for Network Industries (HAKOM) published its seventh Annual Report on the state of open internet access in the Republic of Croatia for the period from 1 May 2022 to 30 April 2023. The report describes the measures HAKOM has taken to ensure adequate access to the open internet. The report is an overview of all HAKOM’s activities related to current issues in the area of net neutrality, information on measuring the quality of internet access services, and the overall situation in the area of net neutrality. The report is available at the following link.

Regulation (EU) 2015/2120 of the European Parliament and of the Council (the Regulation), adopted on 25 November 2015, lays down measures concerning open internet access and amended Directive 2002/22/EC on universal service and users’ rights in electronic communications networks and services and Regulation (EU) 531/2012 on roaming on public mobile communications networks within the Union. The aim of the Regulation is “to ensure equal and non-discriminatory treatment of traffic in the provision of internet access and related end-users’ rights” and to “guarantee the smooth functioning of the internet ecosystem as a driver of innovation”. HAKOM supervises compliance with the obligations related to the protection of open internet access in the Republic of Croatia, and the annual report on monitoring compliance with the Regulation is submitted to the European Commission and BEREC.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.