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The Croatian postal services market recorded revenue growth from parcel delivery services

The increase in the number of parcels indicates a change in consumer habits, i.e. the increasing number of online purchases.

Zagreb, 13 September 2023- The postal services market in the Republic of Croatia grew strongly in the second quarter of 2023, and a significant increase in the number of parcel services resulted in a record revenue of EUR 74.5 million. Revenue growth accounted annually for 7.4 percent and is associated with a 9 % increase in the number of parcels delivered, amounting to almost 9 million.

The total number of postal items, including letters, parcels, and printed matters, amounted to over 65 million and increased this quarter due to several parcels, which managed to compensate for fewer letters and printed matters. Letters with 78.5 percent still have the highest share by type of postal share, followed by parcels with a record share of 13.7 percent, and the remaining part are printed matters.

International traffic showed normalization and an increased number of services, with approximately 10 % more services in the second quarter of this year compared to the same period last year, and international traffic accounted for 7.1 percent of services on the total market.

The number of postal service providers remained unchanged with, 22 providers at the end of the second quarter. The largest provider is HP-Hrvatska pošta d.d. with a share of 58.2 percent according to market revenues and a share of 87.2 percent according to the number of realized services.

Data on the postal services market in the second quarter are available on the website of the Croatian Regulatory Authority for Network Industries (HAKOM) at the following link.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.