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The decision on the appointment of HAKOM as the Coordinator for Digital Services of the Republic of Croatia

The Digital Services Act comes into effect on 17 February 2024.

ZAGREB, February 16, 2024 - On February 15, 2024, the Government of the Republic of Croatia adopted a Decision on the appointment of the Croatian Regulatory Authority for Network Activities as the Coordinator for Digital Services of the Republic of Croatia, in accordance with Article 49, paragraph 2 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022, on the Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act). The Digital Services Act will start being applied from February 17, 2024.

The Digital Services Act represents a comprehensive set of new rules regulating the responsibilities of digital service providers, aiming to create a safer and fairer online environment. It applies to all internet intermediaries and platforms in the Union, such as online marketplaces, social networks, content-sharing platforms, app stores, and online travel and accommodation platforms. The Act ensures an easy way to report illegal content, stronger protection for individuals affected by online harassment, transparency regarding advertising, prohibition of certain types of targeted advertising, simple complaint mechanisms, and simplified provisions for terms of service.

"The Digital Services Coordinator plays a crucial role in implementing the Act by coordinating activities at the national level and collaborating with other national competent authorities, the European Committee for Digital Services, and the European Commission. The Digital Services Coordinator is also endowed with investigative and executive powers in relation to intermediary service providers. The implementation of the Act, the powers of competent national authorities, and administrative sanctions will be further regulated by the Digital Services Act Implementation Act, which is currently in the process of adoption."

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.