Preskočite na glavni sadržaj

World Consumer Rights Day

Consumer protection experts at HAKOM held consultations in Opatija, Vrbovec, Vukovar and Vinkovci , educating the consumers  at HAKOM’s headquarter in Zagreb.

ZAGREB, March 16, 2022 - The World Consumer Rights Day has traditionally been celebrated throughout the world every March 15, since 1983. As a national regulatory authority competent for the electronic communications markets and postal and railway services, HAKOM has also been involved in marking this important day in order to inform end-users about the rights and procedures for their protection every year.

At the info desk at HAKOM’s Sky Office lobby, the end-users were provided with practical tips apart from brochures and leaflets containing useful instructions. In cooperation with the Consumer Centre and the City of Opatija, HAKOM’s experts in charge of user protection, held appropriate customer consultations in Opatija regarding the end-user protection of electronic communications services. At the same time the exhibition was held in the city culture home in Vrbovsko.

In cooperation with representatives of the Consumer Voice Association of Vukovar-Srijem County, HAKOM participated in working meetings in the Vukovar City Administration and in Vinkovci as well. The meeting topics were the End User Rights and the obligation of the operator, and a new HAKOM leaflet was presented. It can be downloaded on the following link.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

  • Roberta Frangeša-Mihanovića 9 Street
  • 10110 Zagreb, Croatia
  • Tel. + 385 (0) 1 700 70 07
  • Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.