Public Call for Applications for the Allocation of Number 116 000
ZAGREB, 27 May 2025 - The Croatian Regulatory Authority for Network Industries (HAKOM) has announced a public call for applications for the allocation of the number 116 000, designated for the hotline service for missing children. This number is used to receive reports of missing children, which are then forwarded to the police. Additionally, support and assistance are provided to those responsible for the missing child, and help is offered during the investigation process. The service is available 24 hours a day, 7 days a week.
The number being allocated falls within the 116 numbering range, which is reserved for services of social value - services considered to be of particular social sensitivity (so-called Harmonised European Short Numbers). This numbering range is part of the EU regulation aimed at achieving the principle of “The same number - same service” across the European Union. In other words, socially significant services should be accessible via the same, easily recognisable telephone numbers in all EU Member States. Within this framework, six numbers in the 116 XXX format are reserved for various socially valuable services.
More information about 116 numbers can be found at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.