Public Call for Applications for the Allocation of Number 116 016
ZAGREB, 27 August 2026 - The Croatian Regulatory Authority for Network Industries (HAKOM) has issued a public call for applications for the allocation of number 116 016, designated for the Helpline for Victims of Violence Against Women.
The number 116 016 provides victims of violence against women with access to assistance and support, information about their rights and how to exercise them, and referrals to relevant organisations.
Number 116 016 is part of the 116 numbering range designated for services of social significance, i.e. services requiring particular social sensitivity. These harmonised European short numbers are designated to ensure that the same services are accessible through easily recognisable telephone numbers across EU Member States, in accordance with the principle of “one number - one service”.
Five short numbers within the 116 XXX numbering range are reserved for specific services of social significance.
Further information on numbers in the 116 range is available on the European Commission's website.
As the period for which number 116 016 was previously allocated is coming to an end, HAKOM has initiated the procedure for its reallocation.
The documentation and further information relating to the public call are available on the Services of Social Significance webpage.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.