News

Year after year, the users initiate less disputes and the number of 1427 disputes was resolved during 2020, 41disputes less than the previous year. 

Changing the programme content does not necessarily give users the right to terminate the subscriber’s contract, but users who believe they are damaged can always object. 

In the last quarter, the internet traffic grew 51.5 percent in relation to the same period last year and we talked much more, but the total revenue on the electronic communications market decreased by 3.3 percent.

The processed data has been published on HAKOM's  website. 

The National Plan will respond to the demanding objectives to be achieved by the EU Member States by 2025. 

In the fourth quarter, freight rail undertakings continued to have positive indicators in the transportation of goods in Croatia. Passenger rail transport is still in decline. 

Increased activities on the postal services market in the Republic of Croatia at the end of the year resulted in the growth of almost all segments of the market. 

The Regulation provides a better service and significantly extends the use of roaming without additional charges when traveling in the EU Member States. 

The survey was conducted by Ipsos on the representative sample of 1003 examinees aged 18 to 65.  

Broj sporova je u blagom padu, a tijekom prvih šest mjeseci 2020. riješeno je 748 sporova.

Dopunjena i redizajnirana brošura sadrži praktične i korisne savjete o opasnostima i sigurnosti na internetu, a dostupna je u elektroničkom obliku za preuzimanje.

Nova brošura doprinos je edukaciji putnika o njihovim korisničkim pravima i obvezama, a osim na mrežnim stranicama dostupna je na većini kolodvora i u vlakovima.

A roundtable discussion on the most recent developments in the Member States was also held within the scope of the meeting as well as discussions on the practice of regulatory bodies and on the organisational changes that took place in the period after the previous meeting, held in January 2020. 

The new brochure contributes to the education of passengers about their user rights and obligations, and apart from websites it is available on the majority of train stations and in trains. 

The document represents minimum technical requirements that DAB + receivers should meet in order to ensure high quality reception of digital radio services in the Republic of Croatia. The DAB + network is currently in operation, and the beginning of commercial work is expected  in 2021. 

The new set of rules for digital services and digital markets is an ambitious EU plan how to regulate electronic communications services and markets in order to provide ne possibilities, and in the meantime to ensure protection to all the users.