HAKOM’s brochure on the rights and obligations of passengers in railway transport


The new brochure contributes to the education of passengers about their user rights and obligations, and apart from websites it is available on the majority of train stations and in trains.

ZAGREB, 13 January 2021 – HAKOM has published a new brochure intended for passengers in railway transport with the aim of informing them about their rights, but also about their obligations when travelling by train. The brochure was prepared in accordance with the Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations and the Act on the Regulation of the Market in Railway Services (OG 104/2017) explaining how a train ticket represents a transport contract. By means of purchasing the tickets a passenger accepts the general terms and conditions of a transport contract published on the website of the HŽ Passenger Transport.

In particular, the emphasis was placed on the support to the disabled persons and persons with reduced mobility, by describing the procedure of filing a complaint emphasizing HAKOM's role in the protection of passengers’ rights.
The brochures are available at ticket counters of the majority of train stations, in trains, on websites of HAKOM, HŽ Passenger Transport (http://www.hzpp.hr/propisi) and Consumer Association (www.potrosac.hr).

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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary.